About the Accenture Global Cities Forum
Executive Overview
City Reports
Return to the Accenture Global Cities Forum home page to access the GFC Flash site   Following all eight Global Cities Forum events, the Accenture Institute for Public Service Value analyzed the findings and principles from each of the cities. We found strong evidence that people around the world want more from the ways in which they can connect with their governments. Quite simply, when people need support or information or wish to register praise or complaint, they do not want to wait until government pollsters come to them to speak about it. Nor do they want to wait until election day.
As a product of that analysis, Accenture has formulated what we believe can be a model for a more active relationship between people and their governments. The Accenture Public Service Value Governance Framework represents a more publicly engaged model of governance, one that truly connects people—as citizens, service users and taxpayers—with those whom they elect to lead them and to shape and direct their public services. Derived from the common concerns and ambitions of all of the groups of participants and the principles of public value they defined in the eight Forums, the framework is built around four components: - Outcomes—Focusing on improved social and economic outcomes.
- Balance—Balancing choice and flexibility with fairness and common good.
- Engagement—Engaging, educating and enrolling the public as co-producers of public value.
- Accountability—Clarifying accountability and facilitating public recourse.
These four components provide meaning and a language with which to clearly articulate a relationship that is about genuine engagement of people in their governance—not one that is merely about voting in elections, answering surveys or paying taxes, as important as these things are. We consider this type of engagement critical to governments achieving high performance. For in-depth information about each Forum, read our city reports. For an analysis of all eight Forums, read our executive overview. More Information
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