About the Accenture Global Cities Forum
Executive Overview
City Reports
Return to the Accenture Global Cities Forum home page to access the Flash site In analyzing citizens’ deliberations from the eight Global Cities Forum events held in 2007, Accenture found strong evidence that people want more from the ways in which they connect with their governments. We formulated the Accenture Public Service Value Governance Framework to represent a new, more publicly engaged model of governance. Derived from the common concerns and aspirations of all of the groups of participants and the principles of public value they defined in the first eight Global Cities Forums, the framework is built around four components: - Outcomes—Focusing on improved social and economic outcomes.
- Balance—Balancing choice and flexibility with fairness and common good.
- Engagement—Engaging, educating and enrolling the public as co-producers of public value.
- Accountability—Clarifying accountability and facilitating public recourse.
As part of the inaugural Accenture Citizen Experience Study, we asked citizens in 13 geographies to rate the importance and government performance around 16 actions that map to the framework. And as part of the latest phase of the Global Cities Forum, we tested the relative importance citizens ascribe to each of the four framework components in relation to three important social conditions—health, learning and education, and public safety. We chose those conditions because not only are they important to citizens around the world, but they also represent very different examples of public service provision. Health
Overall, we learned that most people place much greater emphasis on outcomes than the other three components. Accountability and engagement were viewed as less important, as was balance, although people everywhere did expect government to ensure that all citizens have the same access to high-quality health care. Learning and education
Most participants gave a focus on outcomes slightly more emphasis than the other components. However, they view education as a long-term endeavor and believe that all four components, at one time or another, are essential to effective public service delivery and improvement in learning. Public safety
When thinking about public safety, participants most emphasized the need for engagement, arguing that the community has a strong role to play in fighting crime. In most cities, a focus on outcomes and accountability were viewed as important, but less so. Participants placed the least emphasis on balance. As our findings suggest, people’s needs, values and sensitivities can vary significantly with circumstance and time. Thus, governments need to design, manage and deliver public services in a manner that recognizes that dynamic. Ultimately, to achieve high performance, organizations must focus on people with all of their needs, all of their perceptions and all that they can bring and take from their relationships with government. More Information
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