Accenture Public Service Value Governance Framework
Executive Overview
City Reports
Return to the Accenture Global Cities Forum home page to access the Flash site   A principal role of any government is to protect and enhance the lives of its citizens—to provide for the common good. For the most part, government does so by providing public services. The value of those services lies not just in their quality or efficiency, but also in the actual social and economic improvements they produce for the public. Research and academic literature often call this “public value.”
 But how does the public define “public value”? In other words, what do individuals expect of their governments—and how can governments better address those expectations? The Accenture Institute for Public Service Value explores those and other questions with the Accenture Global Cities Forum. Through this research project, we engage in direct discussion—we believe for the first time in our industry—with our clients’ clients.
 We designed the Global Cities Forum as a series of citizen panels in world cities. Each Forum involves 60 to 85 local residents randomly selected to represent the city’s demographics.
During each Forum, we help participants consider public services and public value from three perspectives: that of citizen, service user and taxpayer. We challenge them to develop principles of public value that should guide government in the provision of public services. And we give them a chance to develop their own personal “messages to government.” Ultimately, the Global Cities Forum provides a very rich picture of what people think about government and public services and how they judge public value. More information
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