Navitaire: Overview

Airlines are facing serious competitive pressures requiring them to streamline operations without compromising results. More and more, carriers are turning to proven products and services to spark growth and profitability. Using innovative, flexible technology, Navitaire helps airlines heighten their performance and reclaim the relationship with their customers. Becoming a Navitaire customer grants you instant access to world class scale and technology, enhanced productivity and higher profits.

Navitaire—a wholly owned Accenture subsidiary—serves more than two-thirds of the world's most profitable and successful airlines. Our technology has been instrumental in launching nine highly successful airline IPOs, enabling growth, profitability and innovation.

Navitaire customers are enjoying the rewards of our unique solutions. With extensive experience serving more than 85 customers, our clients see real results including:

• Better customer service.
• Reduced distribution costs.
• Real-time business intelligence.
• Decreased operating costs.
• Improved resourcing.
• Improved efficiency.
• Support for rapid growth.

Related press releases

• Sky Express, Russia's First Low-Fare Airline, Selects Navitaire for Reservations and Revenue Management Systems.
• GOL, Fast-growing Brazilian Airline, Renews Reservation System Agreement with Navitaire.

Related Research and Insights

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• A Long-Term Commitment
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• Creating an Operating Model for High Performance: The Role of Outsourcing
• Driving High-Performance Outsourcing: Best Practices from the Masters
• Enabling High Performance through Outsourcing: Experts Share Lessons Learned

Back to the Outsourcing Home Page.

Navitaire has a proven track record helping airlines achieve high performance. Here is a sample of some of what our customers have accomplished:

• We implemented a ticketless booking system for an airline, reducing distribution costs from $8 per booking to less than $3 per booking.
  
  
• Navitaire's operations recovery suite lowered an airline's operating costs up to $5 million.
  
  
• We helped a fast-growing low-cost airline operate with 98 percent lower revenue accounting staff than a traditional airline carrying the same number of annual passengers.
  
  
• Navitaire's Open Skies ticketless reservation system helped a major airline subsidiary save 13 times what the parent company pays in ticket-related processing costs.
  
  
• Our scalable systems helped an upstart airline grow from 200,000 passengers to more than 12 million passengers in just over three years.

Our reservation system allows airlines to capitalize on low-cost distribution channels using the most extensive distribution suite available. They can replace costly procedures with efficient, low-cost self-service options.

Navitaire's Open Skies reservation system leads the industry in direct Internet sales–more than $7 billion in travel sales in 2004.

What our Clients say about us
Read more about how Accenture's assisted CanJet Airlines increase the volume of business it could process on its website.

Our comprehensive suite of hosted services helps airlines find new revenue opportunities, increase operational efficiency, enhance customer service and optimize profits. Navitaire's services span the entire spectrum of the airline industry, including:

Reservations, Internet and Direct Distribution

• Our exclusive reservations system creates a consolidated account of passengers' purchasing and travel activity, helping airlines develop closer customer relationships. This airline customer information generates ancillary revenue opportunities and increased customer loyalty.
  
  
• We offer the most extensive suite of direct sales channels for airlines, including:
  • Direct Web sales.
  • Industry standard distribution channel bypass.
  • Direct access services to key distributors.
  • Dynamic and bundled ancillary service packaging.

Revenue Management and Price Optimization

• Navitaire has two advanced revenue management software products:
  • RMS—for carriers that maintain complex, restricted fare structures.
  • SkyPrice™—for carriers with unrestricted fare structures.

Flight Operations and Operations Recovery

• Our exclusive SkySolver™ Operations Recovery Suite generates multiple recovery possibilities, including projected costs and impact on aircraft, crew and passengers within minutes.
  
  
• The Geneva™ Operations Management Suite allows airlines to optimize daily crew and aircraft usage and ensures regulatory compliance.

Back Office—Navitaire's Revenue Accounting Systems

• Revenue Protection performs comprehensive ticket distribution validation audits ensuring airline tariff compliance.
  
  
• Revenue Accounting—Navitaire's PRA System reports on the complete scope of revenue accounting events, from proration to interline settlement to journal entries.
  
  
• SkyLedger™ equips airlines with the financial controls and access to information to manage financial and revenue reporting activity in a ticketless reservation environment.

For more information visit the Navitaire website.