As revolutionary moments go, the day in early October 1989, when Eastman Kodak Co. CIO Katherine Hudson inked a deal to outsource the bulk of the company’s IT functions, undoubtedly ranks among the least noted.
Accenture’s Kevin Campbell argues that outsourcing depends on a strong business case and great delivery.
Research conducted by Accenture and the China Council of International Investment Promotion outlines the challenges and opportunities for China’s fledgling services industry.
Accenture High Performance Business research has shown that the ability to deliver a customer experience consistently aligned around customer needs and intentions has a significant impact on a company’s ability to create customer loyalty.