Infrastructure Outsourcing Services: Overview

Evolving network and security technologies and operating models such as utility computing are radically changing the infrastructure services market. This has triggered the rapid growth of remote infrastructure management—services delivered remotely from multiple global locations.

Accenture's approach to infrastructure outsourcing embraces this new direction. We offer a flexible set of services—from totally transforming your service delivery model to simply addressing a specific cost or performance issue with fully integrated remote and on-site delivery. To enable your business to achieve high performance, you need the right infrastructure at the right cost to support your critical applications and business processes.

Accenture is a leading global infrastructure outsourcing service provider. We have more than 12,000 people worldwide serving more than 200 clients daily. Drawing upon unbiased technology solutions, our infrastructure outsourcing services offer executives more control over their IT value chains, performance and investment focus.

We enable companies to transform business-critical applications and processes and to:

• Transform IT through our processes, people and tools to become a flexible and responsive enabler of business needs.
• Achieve rapid cost savings, enabling clients to reinvest in higher-value projects.
• Improve IT operational efficiency while reducing all costs related to IT management.
• Reduce the cost of acquiring IT goods, services and non-personnel related IT expenses.
• Rapidly implement high-value, next-generation technologies.
• Drive continuous improvement through data captured from a breadth of client sites and delivery centers.
• Manage compliance, increase IT and business process auditability and managed risk.

When you couple our Infrastructure Outsourcing with our Application Outsourcing and Business Process Outsourcing services, you can get even greater results:

• A single point of management and responsibility across all levels of technology.
• Problems and root cause diagnosis.
• Coordinated development and production environments.
• Simplified contract management, program management and reporting.

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To learn more about our capabilities, download our brochure Achieving High Performance with Infrastructure Outsourcing [PDF, 1.12MB].
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Effective management of infrastructure is measured by its contribution to an organization's overall business success. From strategy and design to ongoing operations, Accenture helps clients drive high performance by creating a measurably more cost effective, secure and responsive infrastructure that scales and adapts to business needs. We do this by combining our transformational vision for technology with operational expertise and implementing service management and governance to achieve strategic alignment.

With Accenture, clients retain their assets, gaining control and flexibility. Accenture takes on full accountability for managing that infrastructure, with centralized delivery assets, standardized processes and the right skills in the right places around the world. With this approach, we are motivated to reduce the technology footprint while improving service through gain-sharing relationships. At the same time, our consulting knowledge allows us to draw from a wide set of technology options, ensuring best-in-class technology decisions based on client-specific needs.

Long-term sustainability of sourcing options is achieved through our approach to managing a client's IT spend—inclusive of the assets on the client's books. Our innovative techniques to proactively negotiating better deals with service, software and hardware suppliers bring the return on assets clients expect from outsourcing.

Realization of the Accenture value proposition is dependent upon our Integrated Service Delivery Model, which brings together the tools and processes that integrate our delivery centers and client sites and allows our people to focus on integrated operations and excellence in execution. We blend on-site and remote management of IT assets and services to optimize, manage and evolve infrastructure technology.

We can support a single application or an entire IT organization on-site, from across the country or around the globe. Our delivery centers and staff are certified in industry process excellence and security standards such as IT Infrastructure Library (ITIL), BS17799, ISO9001 and SAS70.

Finally, Accenture has a strong track record of success with more than 200 clients in infrastructure outsourcing. Accenture has more than a decade’s worth of experience in outsourcing solutions delivered by a deeply experienced workforce of more than 55,000 outsourcing professionals.

These solutions are led by industry specialists who understand our clients’ markets and unique challenges and are knowledgeable about the key business issues and trends and applicable technologies and business solutions. We know how to manage complex deals and how to handle transitions and transformations. We integrate services so they provide the highest value and directly correlate them to business benefits.

The result: outsourcing efficiencies are achieved with total transparency and visibility to the client, enhancing the client's ability to predict and budget for change and increasing client flexibility to revamp systems quickly to meet new market needs.

Accenture organizes managed service offerings into six main areas. Whether delivered as discrete, standalone solutions or bundled with Accenture application and business process outsourcing, these managed services are delivered consistently and efficiently from a global delivery network and integrated service delivery model that are guided by standards-based processes and a common governance framework.

Our approach enables high performance, leveraging the strengths of our technology expertise and embedding service transformation, employing innovative and automated tools and using proven industrialized practices. Accenture utilizes IT Infrastructure Library-founded support processes, enabling our Delivery Center in Bangalore to be one of the first organizations worldwide to achieve ISO20000 certification.

• IT Spend Management
• Data Center Services
• Service Desk
• Security Services
• Network Services
• Workplace Services

Enabling Capabilities

• Service Transition. Accenture uses a highly structured approach for making a smooth and orderly transition of people, processes and technology from the client organization to our company.
  
  
• Service Management & Governance. Accenture establishes an effective governance structure with executive steering, management and service delivery committees to provide oversight, direction and policy for the infrastructure outsourcing services. We form a program management office to provide centralized planning and control over day-to-day operations. We implement our business service management process to continually align infrastructure investments and operations with the business and end-user requirements. We have a performance management system that reports on business alignment, infrastructure, operations, client service, and cost reduction. We team with our Infrastructure Consulting service line to deliver high-performance IT transformation.
  
  
• Service Integration. All of our people in the delivery centers at client sites use the same best practices, methodologies, and technologies to deliver uniformly high-quality infrastructure services to clients anywhere in the world. In addition, we have integration points with key supplier organizations to ensure seamless delivery of services.
  
  
• Service Transformation. Accenture collaborates with clients to transform their infrastructures from yesterday's high maintenance legacy systems into more flexible, scalable, secure and responsive systems to meet tomorrow's competitive business challenges and achieve high performance.