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Home Outsourcing Business Process Outsourcing

Business Process Outsourcing (BPO)

High performance businesses continually assess new opportunities to outpace market rivals. Business process outsourcing (BPO) provides such an opportunity. Today, high performance businesses are turning to BPO to help them respond to the unprecedented market conditions and make vital changes both quickly and dramatically. Accenture's comprehensive portfolio of business process outsourcing services provides industry-specific as well as cross-industry BPO solutions that enable our clients to achieve immediate and sustained cost savings, improve cash flow and drive topline growth—key priorities in today’s economy.

 

NEWSFLASH: The World's 100 Best Outsourcing Providers Named for 2009.
For the second consecutive year, the International Association of Outsourcing Professionals (IAOP) named Accenture as the
No.1 outsourcing service provider on the Global Outsourcing 100 List.

 

Read our Business Process Outsourcing (BPO) Services or click on the links below to learn more about our specific BPO Services.

 
Cross-Industry Business Process Outsourcing Services
 

Customer Contact BPO
Accenture helps lower operating costs and capital expenditure while enhancing the customer experience.

 

Finance and Accounting BPO
Accenture helps clients redefine their finance operations helping them to improve cashflow and liquidity, drive growth and lower costs.

 

HR BPO
Accenture helps clients optimize their workforce’s performance by transforming people management, reducing cost and improving capabilities at scale and at speed for large companies and for companies with 3,000 to 15,000 employees.

 

Learning BPO
Accenture taps the talents and value that your workforce, your channel partners and your customers have to offer to help you position for future growth.

 

Procurement BPO
Accenture helps increase spend savings, reduce risk and achieve a rapid, sustainable improvement in procurement performance.

 
Industry-Specific and Custom Business Process Outsourcing Services
 

Outsourcing can help companies navigate the challenges of today’s extraordinary market conditions. Accenture provides a number of industry-specific business services to multiple clients on an outsourced basis using standard operating models helping our clients not only survive but thrive in this environment. Our current offerings include:

 

Custom BPO
Accenture Custom BPO Services provides outsourcing solutions for virtually every type of business need.

 

Health Administration BPO
Accenture can help health companies cut costs up to 50 percent or more on business processes, and meet or exceed service level commitments for speed, quality and accuracy.

 

Insurance BPO
Choosing Accenture for your insurance outsourcing partner is a step toward becoming a high-performance business.

 

Navitaire (Airline)
Using innovative, low-cost, flexible technology, Navitaire helps airlines heighten their performance and reclaim the relationship with their customers.

 

Utilities BPO
Accenture is the largest provider of outsourced customer care, technology and business services to utility companies.

 
Bundled Outsourcing Services
 

Bundled Outsourcing
Increasingly, clients are choosing to bundle multiple BPO services together, in particular to maximize the efficiency of their corporate back office and make dramatic cuts in their general and administrative costs.

 

Interested in a career with Accenture's outsourcing workforce? Please visit the careers website.

 

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In these extraordinary times, why are so many choosing Accenture as their outsourcing services provider? Our wide range of outsourcing services helps our clients respond to today’s unprecedented market conditions.

Podcast Series

Listen to the Podcast.Driving IT Value in a Multisourced Environment [MP3, 6MB]
Running time 06:51]
Read the transcript [PDF, 361KB]

Listen to the Podcast.You’re Offshoring. Now What? [MP3, 5.61MB]
[Running time 06:08]
Read the transcript [PDF, 308KB]

Listen to the Podcast.Achieving High Performance through Outsourcing and Procurement Mastery [MP3, 4MB]
[Running time 10:13]
Read the transcript [PDF, 205KB]

Listen to the Podcast.Managing Multiple Outsourcing Relationships [MP3, 19.6MB][
Running time 08:36]
Read the transcript [PDF, 524KB]

Podcast Help

Headlines

PDF Cover: Outsourcing Market Research.
China: Outsourcing Market Research Report
Research conducted by Accenture and the China Council of International Investment Promotion outlines the challenges and opportunities for China’s fledgling services industry.

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