Accenture Insurance BPO: Property and Casualty Claims Services

Accenture’s Property and Casualty Claims Services help insurers become high-performance businesses through sustainable differentiation—giving their customers and intermediaries a service that builds loyalty—and in the process supports organic growth. Our proven strategies, processes and technologies support insurers by providing:

• Automation of high-frequency, low-severity claims.
• Improved segmentation, routing and file sharing, which facilitate the settlement of high-severity claims.
• A suite of industry-proven claims applications that deliver proven-practice processing at cost-effective rates.
• A holistic solution that introduces simplicity and standardization throughout the claims function.
• A data-driven claims life cycle.
• The ideal combination of global processing facilities, supported by a worldwide network of delivery and IT centers.

The benefits can include:

• A 20 to 30 percent reduction in the cost of claims management, and lower IT costs.
• A 50 to 75 percent reduction in avoidable overpayment, or leakage.
• Improved financial predictability through variable pricing.
• Improved customer satisfaction as a result of quicker, more accurate settlement and a more professional interface.
• The freeing up of skilled administrators to concentrate on high-severity claims.
• A more transparent, predictable and outcomes-focused claims function.

Contact us to learn how you can achieve high performance with Accenture's Property and Casualty Claims Services.

Back to the Insurance BPO Overview page or view Life & Annuity Policy Services, Property & Casualty Policy Services, Pension Services or Collections and Disbursements Services.

Accenture is recognized as a leading BPO service provider, offering an impressive combination of experience, expertise and outsourcing assets:

• Deep industry knowledge: For more than 30 years we have worked with leading insurers, helping them enhance their systems and processes. We serve more than 85 percent of the world’s top 40 insurance companies, and have supported 10 of the top 20 property and casualty carriers in the US.
  
  
• An impressive track record: We have approximately 4,500 insurance process professionals helping more than 50 leading insurers achieve high performance through business process outsourcing. They handle more than 10 million transactions annually, administer more than 2 million policies, and provide pension fund administration to 1 million members.
  
  
• Proven software assets: Our proprietary software solutions – such as Accenture Claim Components and Accenture Underwriting Components – capture our extensive experience in insurance processes. Supporting these assets are our strategic alliances with software vendors such as SAP and Microsoft.
  
  
• Insurance BPO processing centers: We have nine established, specialist insurance BPO facilities located in different countries throughout the world. Each provides clients with experienced insurance processing personnel and a shared, optimized processing platform—and the opportunity to select the optimal combination of onshore, nearshore and offshore sourcing options.
  
  
• A Global Delivery Network: Supporting the insurance processing centers are more than 80,000 outsourcing and IT professionals in 40 cities.
  
  
• Industry recognition: In April 2008 the International Association of Outsourcing Professionals ranked Accenture the world’s leading outsourcing provider across 18 key attributes. We were also rated by InformationWeek as the top outsourcing provider in 2007, and by Fortune as America’s most admired IT services company in 2005, 2006 and 2007.

Related Client Successes

• RSA (formerly Royal & SunAlliance) outsourced a number of its front-office and back-office processes to Accenture as part of a broader cost reduction initiative. The result was not only lower operational costs, but also a consistently high level of customer service.