Accenture HR BPO: Overview

Newsflash: Accenture scoops three awards at third annual HROA awards gala, including the year's best Large Market Provider, Customer Relationship (Middle Market) and Provider Executive.
Read the announcement.

Newsflash: In its first ever ranking of providers of enterprise HR outsourcing (HRO) providers, HRO Today ranked Accenture number one overall.
Find out why by reading the full article [PDF, 213KB].

Leading companies know that human and organizational performance are key determinants of high performance—and more and more organizations are using outsourcing to help them gain the most business advantage from their HR functions.

In fact, research from Accenture's 2006 Human Performance Workforce Survey shows that high-performance businesses are those that provide the most effective HR support for their workforces, value their HR functions the most and place a high priority on attracting and retaining the best staff.

Accenture offers organizations full scope, end-to-end global human resources outsourcing to help them better equip their people to contribute to the achievement of high performance.

Accenture focuses on driving business results through high-touch, value-added human resources outsourcing solutions, including integrated talent management, recruitment, workforce performance and learning capabilities. We help our clients reduce costs and improve efficiencies for processes like payroll and benefits administration through transforming our back end transactional processing capabilities into a strategic service delivery model.

Accenture also looks beyond outsourcing to help you make the optimal use of your retained HR workforce—one of the biggest impacts on HR outsourcing success. We can help you initiate new programs to improve the skills of your retained HR staff and leverage your improved HR capabilities to drive business results.

As a result of working with Accenture, our clients have been able to reduce their HR operating costs while achieving better business outcomes through effective human capital management.

Download our brochure
To learn more about our capabilities, download our brochure Maximizing your Return on People Investment [PDF, 460KB].
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What the analysts say

• Gartner: Magic Quadrant for Comprehensive HR BPO, 2007 [PDF, 225KB]

• IDC: Worldwide HR BPO 2007 Vendor Analysis: Not Business as Usual [PDF, 73KB]

Related press release

• Accenture to Help Unilever Transform Human Resources Operations in 100 Countries with a Seven-Year Outsourcing Agreement

Related Research and Insights

• Outsourcing: Letting Go to Gain Control
• Outsourcing the HR Function: Possibilities and Pitfalls

Back to the HR BPO home page.

Back to the Outsourcing home page.

Accenture transforms HR service delivery, and we help you unlock the capabilities of HR to help businesses and governments achieve high performance. Our solutions cover the entire employee life cycle, from recruitment through retirement, and every kind of workforce. We help you attract and retain the right talent to support your business needs, manage their performance to drive results and reward their hard work. We also help facilitate a smooth exit and organizations and individuals with post-employment processes.

Our best-in-class HR practices, approach to HR technology, and global delivery network transform how you deliver HR services, supporting your drive to become a high-performance business. We have global reach and scale, serving more than 1.3 million active and retired employees, and delivering services to 100 countries across the Americas, Asia Pacific and Europe.

How we've helped several global clients with their HR outsourcing needs:

Accenture

• Saved $29.7 million in HR costs in fiscal year 2004. (Based on Accenture Value Add calculation, adjusting original baseline for scope and volume changes.)

Global Telecommunications Company

• Saved $18 million in HR-related costs in fiscal year 2003.
  
  
• Reduced retained HR employees by 15 percent, resulting in a current HR-to-employee ratio of 1 to 200.
  
  
• Recovered $2.85 million in third-party claims over three years.
  
  
• Saved £3.4 million per year by reducing absence rates.
  
  
• Reduced employee grievance cases by 44 percent over two years.

What our Clients say about us
"Accenture has a proven track record of consistently high-quality service and a true partnership approach. These were key factors in its selection, along with its unmatched ability to deliver HR services on a global basis. This agreement will allow our staff to concentrate even more on the strategic role of HR management to our growing global business."
—Alex Wilson, BT Group HR Director

"We and Accenture have an opportunity to pioneer a new model of partnership, in which our respective employees function as one cohesive team that creates greater value from their respective strengths."
—John Walden, Executive Vice President of Human Capital and Leadership, Best Buy

• Accenture HR Services: Recruitment
• Accenture HR Services: Workforce Performance
• Accenture HR Services: Learning
• Accenture HR Services: Compensation and Benefits
• Accenture HR Services: Payroll
• Accenture HR Services: Employee Services