HR BPO Services Overview

Newsflash: IDC Positions Accenture as a leader in Worldwide HR BPO 2008 Vendor Analysis.
View the IDC Worldwide HR BPO 2008 Vendor Analysis

Newsflash: Accenture is positioned in leaders' Quadrant in Gartner, Inc.'s “Gartner Magic Quadrant for Comprehensive HR BPO”* by Robert H. Brown published on November 25, 2008. According to Gartner, “Leaders are performing well today, have a clear vision of market direction, and are actively building competencies to sustain their leadership position in the market. The comprehensive HR BPO players in this quadrant generally share superior market understanding (in addition to market responsiveness and track record), and they have a relatively strong global reach, deep technology leverage, and above-average customer experience as common denominators.”
View the Magic Quadrant for Comprehensive HR BPO, 2008

Outsourcing is a proven tool to help companies improve cash flow, manage cost and drive sustainable growth, especially in today’s economic climate. Accenture High Performance Business research shows that high-performance businesses have the ability to navigate periods of uncertainty and emerge even stronger through improving their competitive position; acquiring capabilities and assets; and increasing their workforce productivity. Accenture research, moreover, also reveals that those companies that outsource their HR and learning functions are far more likely to assess their workforces as highly effective and twice as likely to be satisfied with the overall performance of their HR function.

While management trends may come and go, an organization’s human capital is critical to its ability to outperform competitors and deliver shareholder value over the long term. Skilled and motivated employees provide companies a competitive edge that is long lasting and difficult to imitate—a strength never more valuable than in times of economic stress.

However, the ability of organizations to achieve and sustain high performance through their workforces is challenged by a number of industry and demographic trends: the aging workforce, skill shortages and increased local and global competition for talent. Today, this challenge is intensified by the global economic climate.

Outsourcing the human resources function to Accenture can help companies increase their return on people investment. Accenture can help organizations acquire, develop and retain the talent required to position them for growth and enable them to optimize their workforce productivity. Accenture focuses on helping organizations drive high performance through high-touch, value-added human resources outsourcing solutions, including integrated talent management (encompassing recruitment, performance and progression, learning and compensation services) and highly efficient employee services capabilities. More important, Accenture has the client track record, global capabilities and proven methodologies to help companies gain access to the talent they need as well as the process enhancements and cost reductions that a specialist provider can deliver.

What is our client saying about us?
“Attaining and maintaining market leadership requires us to be even more effective in the delivery of non-strategic human resource activities,” said Ian Maginnis, Kimberly-Clark vice president of Business Support Delivery. “This agreement will allow us to focus more time on innovation, brand building and other capabilities that will drive long-term sustainable growth.”
Read the Press Release.

*Magic Quadrant Disclaimer:
The Magic Quadrant is copyrighted November 25, 2008 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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Recognized as a world leader in HR business process outsourcing (BPO), Accenture helps clients transform HR and learning service delivery at scale and speed, unlocking an organization’s talent to help enable high performance. Accenture can help clients reduce cost, and improve workforce and business performance through extensive HR BPO capabilities.

• Comprehensive offering: Accenture’s offering covers the full spectrum of the talent management function. Our industrialized processes are proven and delivered at scale, giving our clients greater flexibility to respond to changing market needs.
  
  
• Deeply skilled and experienced resources: Accenture has 7,500 HR, learning and talent-management professionals. These HR specialists are complemented by a global talent pool of consultants with experience in most industries, technologies and business processes. Accenture is also experienced in all major enterprise resource planning platforms.
  
  
• Global reach: Accenture’s global HR BPO delivery centers provide customer contact, HR and learning services to nearly 1.5 million people in 100 countries.
  
  
• Track record: Accenture delivers measurable improvements in business performance—for example, a reduction in HR cost of 20 to 30 percent over five years and a 16 percent reduction in learning investment even while delivering 8 percent more training per employee. Our clients include, Best Buy, BT, Telecom Italia, Sandvik and Unilever.

The ultimate proof of Accenture’s global leadership is in the results delivered to clients. Accenture has helped several global organizations with their HR outsourcing needs and delivered measured business impact, including:

• Global Telecommunications Company
  • Reduced employee grievance cases by 44 percent over two years.
  • Improved absence rate by more than 30 percent, increasing productivity.
  • Recovered $2.85 million in third-party claims over three years.
    
    
• Large Automotive Manufacturer
  • Reduce HR cost, for services in scope, in excess of 30 percent.
  • Established a core HR system using advanced technology.
  • Designed and implemented standardized HR processes across 20 countries.
  • Improve the scalability of HR services to meet peak demands.
    
    
• Large European Retailer
  • Helped improve the client’s ability to recruit, train and retain its growing workforce.
  • Increased speed-to-hire by 50 percent.

What is our client saying about us?
Sandy Ogg, Unilever's chief human resources officer, said: "This global [HR and learning] outsourcing deal represents a major strategic choice for Unilever. We believe that it is better business if we concentrate on our core competencies and transfer our back office to Accenture’s front office, leveraging Accenture's capabilities and expertise. This deal allows us to create a simpler, more agile global HR function to better support Unilever's growth agenda."
Read the News Release.

Contact us to find out how Accenture HR BPO Services can help your organization drive toward high performance.

Find out more about Accenture Learning BPO Services.

Accenture combines its deep, research-based understanding of how HR BPO contributes to high performance with a comprehensive solution to help organizations optimize workforce performance and productivity. In the current economic climate, an organization’s ability to manage cost and grow revenues through its workforce is critical. And Accenture can help clients to maximize their return on people investment.

Accenture brings a heightened level of rigor to HR processes with an emphasis on business metrics, talent management and highly effective HR and learning operations. Our capabilities span across the entire employee life cycle.

Core services include:

• Recruitment
• Performance and Progression
• Learning
• Compensation
• HR Administration (Payroll, Benefits, Workforce and Data Administration, Case Management, Customer Support)