Applications drive a company's business processes—but the challenges of supporting heterogeneous application environments are increasing. Leading companies are outsourcing to Accenture, relying on us to manage application environment complexity cost-effectively. Through Accenture Application Management Services, we deliver a full range of capabilities, including: - Production support: Performance monitoring, document support, patches, user testing.
- Application maintenance: Break/fix, level 2 help desk, problem management.
- Small-scale enhancements: Release management, user requests, application advice.
- Service management: Client support, change management, service reporting.
Our industrialized delivery approach integrates the required technologies, people and service levels. We have developed the requisite skills and infrastructure to manage global IT environments in order to deliver measurable results. We help clients to: - Reduce total cost of ownership for application management by 20 to 50 percent.
- Improve maintenance support and enhancement productivity by 20 to 30 percent.
- Improve service execution through over 99 percent achievement of critical service levels.
- Improve application availability through over 99 percent uptime.
Download our brochure
To learn more about our capabilities, download our brochure Achieving High Performance through Application Outsourcing [PDF, 1.6MB].
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