The launch of the Accenture Global Cities Forum website marks a milestone in the first phase of this ongoing public engagement study, and more importantly, gives people around the world the chance to review and interact with the results of our groundbreaking research. When public officials leverage the data and information we gained from the forums, they will be better able to tailor their services and spend their limited budgets more strategically – ultimately enabling public service organizations to achieve high performance and to deliver greater value to their citizens.

We believe we’re the first in our industry to engage directly with our clients’ clients in this way. We did so through a series of daylong citizen panels in eight world cities: London, Sydney, Singapore, Berlin, New York, Paris, Madrid and Los Angeles. Each Forum included 60 to 85 local residents randomly selected to represent the city’s demographics – providing strong, qualitative insight into what people think about government and public services and how they judge public value. We’ve published eight city reports and an executive overview that present our key findings and the critical outcome of the effort: the Accenture Public Service Value Governance Framework.