United States Internal Revenue Service: Systems Development and Operational Strategy

Accenture's work with the IRS since 1981 has ranged from systems building and programming management to innovative change management and training. Currently, Accenture is providing systems development, systems planning and operational strategy services to the IRS Telephone Routing Information System (TRIS) system staff.

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The primary business challenge for IRS is to continuously perform their operations with fewer resources. They have to collect more taxes in addition to performing all of their customer service activities.

The Telephone Routing Information System (TRIS) is an effort to move routine inquiries onto a voice response unit platform. This platform responds to very basic inquiries (balance due, refund inquiry, etc.) automatically.

The Integrated Collection System (ICS) provides better information to revenue officers and speeds interactions with IRS central processing to allow them to resolve more cases faster. The IRS PRIME activity is essentially executing this same mission of doing more with less on an enterprise wide basis.

Accenture's work with the IRS since 1981 ranges from systems building and program management to change management and training.

In 1995, we were awarded a prime contract on the Treasury Information Processing Support Services (TIPSS) contract. TIPSS is a U.S. Treasury Department wide contract vehicle that supports each of the Treasury Department bureau's with services ranging from information processing to socio-technical consulting.

Accenture is currently providing the IRS Telephone Routing Information System (TRIS) system staff:

• Systems development
• Systems planning
• Operational strategy services

Accenture provided architecture and technical support to the IRS during the development of this collection system. The Integrated Collection System (ICS) is a client-server based system that provides access to case files to the Revenue officer connected by LAN or by dialing-up.

This quality work has recently been recognized by the IRS. We have been asked by the IRS to become a teammate on the recent award of the IRS PRIME contract. The PRIME contract is charged with modernizing all of the IRS tax processing and internal operational systems.

Accenture's scope of services on this contract is to provide, in addition to baseline core technical capabilities, expertise in the areas of tax systems and tax systems planning.