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SunTrust Bank: Bank Efficiency | | | | | | | Summary | | Accenture helped SunTrust Bank to realize significant bottom-line improvement as a result of cost savings, new revenues and operational efficiencies.
Next: Business Challenge |
| | | Business Challenge | Atlanta-based SunTrust Bank, one of the largest and fastest-growing banking organizations in the United States, had a decentralized structure and non-standard infrastructure that made it more difficult to service customers, provide a common customer experience and achieve desired efficiency. The bank embarked on a "One Bank Program" to create a standard operating environment across its retail branches, ATMs and call centers.
Next: How We Helped |
| | | How We Helped | SunTrust asked Accenture to help it move from a multi-bank to a single-bank operation; roll out common technology applications; standardize processes and procedures; and establish testing, release planning and execution infrastructure to improve integration efforts and prepare for mergers.
Improvements included:
- Seamless transactions.
- Improved customer service.
- Better cross-selling opportunities.
- Regional pricing.
- Fewer redundant applications.
- Faster settlement.
- Reduced complexity.
Next: High Performance Delivered |
| | | High Performance Delivered | As a result of cost savings, new revenues and operational efficiencies, SunTrust realized significant bottom-line improvement.
Read more about our Bank Efficiency capabilities.
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