Revenue Ireland: Transforming Tax Payment

Accenture has worked on a number of projects with Revenue Ireland; we've helped provide an easily accessible and unified view of its customers across tax categories, shepherding its progress toward high performance. This integrated approach provides the platform for innovative online tax services, allowing people to pay and file their taxes via the Internet.

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The Office of the Revenue Commissioners' (Revenue Ireland) objective is to serve the community by fairly and efficiently collecting all the taxes and duties levied by the Republic of Ireland.

It is among the most progressive tax administrations worldwide. Indeed, Revenue Ireland began undertaking an integrated approach to taxation services a decade ago. The latest development is providing online tax services that allow customers to use the Internet to file returns, make payments and perform inquiries on their tax position electronically. This constitutes a milestone in Revenue Ireland's journey toward high performance.

Revenue Ireland's Integrated Taxation Services is a shared, back-office facility for national tax administration.

The primary component, Integrated Taxation Processing, issues return forms, statements and repayments. The main collection mechanism for all major taxes, it also serves to process tax returns and payments.

Revenue Ireland based key aspects of the integrated solution on the Accenture Tax Administration System's product design and our worldwide experience with integrated tax processing. The back-office systems provide the platform for the Revenue Online Service, which has won several awards in Ireland and other parts of Europe.

This service allows business customers or their agents to file returns electronically, make online tax payments and inquire about their current tax position or previous transactions with Revenue Ireland. The comprehensive solution is based on the Accenture Easytax market offering, which was specifically designed to allow revenue agencies go online rapidly.

The system also allows individual "Pay-As-You-Earn" employees (those taxed per pay check) to use the Revenue Online Service to view and amend tax credits as well as update personal information.

Analysis of tax administrations worldwide has shown that business processes based around a single, integrated solution contribute to higher performance.

Solutions such as Revenue Ireland's Integrated Taxation Services have proved to be the best approach to improving yield and maintaining high levels of customer service and compliance.

Such frameworks also provide a cost-effective mechanism to bring new taxes quickly and efficiently online. Revenue Ireland recently implemented an environmental levy very rapidly using this system, for example.

Online tax services facilitate voluntary compliance, as people may file taxes online quickly and easily. It also significantly improves customer service, since taxpayers and their agents can use it at work or home any time, even after normal business hours.

Revenue Ireland is one of the few government agencies in the world to combine its online service with an integrated back-end solution. This helps ensure a seamless customer experience.

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