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Seeboard: Service Integration | | | | | | | Summary | | Seeboard established Accenture as its service integrator, providing the energy company with a single point of contact for managing all aspects of their complex information technology department. To receive more Client Successes, sign up for My Outlook, your single e-mail source for all of Accenture's latest ideas and innovation, personalised specifically to your business interests and the industry issues you face. Next: Business Challenge |
| | | Business Challenge | Seeboard, which serves around two million customers in the United Kingdom, is no longer solely an electricity company. Energy is now its business. In the face of increased competition, Seeboard was looking for new working models to help it excel in this environment. Accenture helped it lead the way with an innovative, new service framework called Service Integration. Next: How We Helped |
| | | How We Helped | Choosing Accenture to be its service integrator provides Seeboard with a single point of contact for managing all aspects of its complex information technology department. Accenture now is working closely with the desktop team, telecoms and other third-party providers to deliver a seamless, end-to-end IT service to Seeboard for the first time. Service Integration is being achieved across all service providers through the use of a set of common processes, such as incident management, change management, escalation and capacity planning. It is underpinned by operational level agreements and its effectiveness is being evaluated through the use of quality scorecards, among other measures. Next: High Performance Delivered |
| | | High Performance Delivered | Benefits for Seeboard include improved reliability and quality of service. Further streamlining of processes is under way and opportunities to archive efficiencies across service providers are being exploited. With service providers working loosely together as a single integrated team, Seeboard is more competitive than ever. To receive more Client Successes, sign up for My Outlook, your single e-mail source for all of Accenture's latest ideas and innovation, personalised specifically to your business interests and the industry issues you face. Return to Summary |
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