QinetiQ: Leveraging End User Computing Transformation for Improved Business Productivity

When QinetiQ, Europe's largest independent science and technology organization, sought a solution for the technical obsolescence and operational shortcomings of its end user computing environment, Accenture's track record, depth and breadth of skills, and transformational programme abilities made it QinetiQ's first choice as partner.

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To help become a high-performance business, QinetiQ teamed with Accenture to roll out a three-phase programme designed to manage costs, maintain business continuity, overcome obsolescence and improve business productivity.

From the inception of phase I, Accenture was able to achieve significant cost savings for QinetiQ by transforming the organization's internal service levels to users of technology, thereby improving cost-reporting and the cost efficiency of this service. During phase II, Accenture installed significant storage capabilities, new infrastructure and rolled out desktops and Windows XP to 9,000 staffers in 14 weeks, achieving a satisfaction rating of 86 percent. During Phase III, Accenture consolidated QinetiQ's 50 telephone lines into one telephone number through the installation of a virtual switchboard, thus overcoming the challenges of technical obsolescence and operational shortcomings.

The Accenture End User Computing team's intervention was able to enhance QinetiQ's profit margin, help the organization to avoid the shortcomings of obsolete technology while maintaining and improving the mobility of its workforce.