Carlsberg UK: Human Resources and Payroll

Carlsberg UK is the fourth-largest brewer in the United Kingdom, producing well-known brands such as Carlsberg, Carlsberg Export, Carlsberg Special Brew and Tetley. The company produces more than one billion pints of beverages each year and employs more than 2,800 people.

As part of its drive to remain a major player in its market, Carlsberg sought to improve human resources and payroll processes while enhancing the accuracy and quality of the information it used to make HR decisions. To meet these dual objectives, Carlsberg decided to invest in mySAP HR, and it chose Pecaso as a partner for the implementation (Pecaso was acquired by Accenture in May 2006).

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As part of its drive to remain a major player in its market, Carlsberg sought to improve human resources and payroll processes while enhancing the accuracy and quality of the information it used to make HR decisions. To do so, the company decided to replace several separate systems with one streamlined, integrated solution. At the same time, management was attempting to improve and simplify HR service delivery—a goal that would require redesigning several key business processes.

To meet these dual objectives, Carlsberg decided to invest in mySAP HR, and it chose Pecaso as a partner for the implementation. According to Maggie Caamano, change manager at Carlsberg: "Pecaso has a vast amount of experience in SAP HR implementations and came highly recommended."

In a matter of just seven months, a project team consisting of Carlsberg and Pecaso representatives had implemented the following components of the mySAP HR solution:

• Payroll
• Personnel Administration
• Organization Management
• Training and Events Management
• Time Management

In addition, the project team used the expertise of HR business representatives to customize mySAP HR to Carlsberg's specific business needs, as well as help train end users on the new system.

Implementing the solution was not without its challenges—the greatest of which was restructuring the processes and business into a shared services unit. "It took a lot of work for everyone to get to grips with the technology and business processes at a time when a new business structure was also being implemented. However, our internal satisfaction survey showed that the end users were happy with the solution that was implemented," commented Caamano.

Pierre-Alain Weir, Pecaso project manager, added: "Duplication issues have been resolved and the accuracy, speed and quality of information have significantly improved. Carlsberg now has a sound business platform for the growth and development of the HR operation in the future."

Indeed, by leveraging Pecaso's leading expertise in both SAP technology and HR solutions implementation, Carlsberg has infused speed, quality and efficiency into its HR operations—and, in the process, cemented its position as a market leader.

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