Accenture: European Service Center

Accenture's network of businesses has become increasingly globalised. This has been the primary driver for establishing the Accenture European Service Center in Dublin, Ireland.

To receive more Client Successes, sign up for My Outlook, your single e-mail source for all of Accenture's latest ideas and innovation, personalised specifically to your business interests and the industry issues you face.

The ESC is part of our Global Service Center Organisation, which helps to support 112,000 employees, customers and vendors across 170 Accenture entities. Our service centers are located in Buenos Aires, Bangalore, Chicago, Dalian, Mumbai and Manila. They provide services to the business across a wide range of internal processes, including finance, human resources, procurement, marketing and communications, facilities and services, information technology, application maintenance and alliance utilisation. We are responsible for driving global standard methodologies, tools and architecture for internal operations, and for driving cost and process efficiencies.

“Most recently we established a centralised service management capability for EMEA, in which the Dublin center assumes responsibility for the service delivered to EMEA customers regardless of where in our global network the service is delivered from,” said Julie Spillane, director of the ESC. “This approach firmly places our ‘customers’ central to the ESC vision and is fundamental to the next generation of shared service centers. The service management framework harnesses best practices around service performance, service reviews, cost and continuous improvement efforts.”

In addition to being an internal service organisation, the Global Service Center Organisation helps support client wins by demonstrating how the next generation of shared services organizations can play a key role in driving global business transformation by working across business functions to drive strategic cross-enterprise change. Executives from more than 200 companies have visited the ESC, including many of Accenture’s Diamond clients, as well as prospective clients investigating shared services opportunities or considering locating in Ireland.

To arrange a client visit to any of our global service center locations, contact us.

To receive more Client Successes, sign up for My Outlook, your single e-mail source for all of Accenture's latest ideas and innovation, personalised specifically to your business interests and the industry issues you face.