Accenture: European Service Centre

Accenture's network of businesses has become increasingly globalised. This has been the primary driver for establishing the Accenture European Service Centre in Dublin, Ireland.

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The European Service Centre allows Accenture to move further toward our goal of creating an organisation without boundaries of geography or culture—a fully integrated and interdependent firm empowered to deliver globally coordinated service to our clients. The vision for the European Service Centre is to provide world-class service to our business by unifying, re-engineering and continuously improving repetitive processes. In short, the vision is "to be the standard for globally connected, easily accessible customer service." With outstanding support from the Irish Industrial Development Agency (IDA), a relatively young and well-trained labour pool and Ireland's success in attracting other call centres and shared services operations, Dublin proved to be a logical choice for the centre.

Today there are over 300 employees in the European Service Centre. They provide financial processing, IT development and support and human relations administrative services. The Centre provides world-class standardised services throughout the firm's European organisation. Among the Accenture offices served are those in Austria, Belgium, Denmark, Finland, Germany, Ireland, Luxembourg, The Netherlands, Norway, Spain, Sweden, Switzerland and the United Kingdom. The European Service Centre has been recommended for certification to the ISO9000 quality standard. This certification was achieved in just six months, approximately half the time typically taken for an organisation of its size and complexity.

In the European Service Centre, Accenture has created not just an internal service organisation, but a showcase environment in which companies can experience the realities of implementation. This custom-built facility will use leading-edge technologies to support an operation that has been configured to world-class standards. It will illustrate Accenture thought leadership and best practice in shared services. The Centre welcomes visitors and lets them see first-hand how to plan and set up a shared services operation. Visitors are invited to experience how Accenture's own operation works and see how it builds thought leadership and global best practices.

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