United Parcel Service (UPS): Tax Capabilities Transformation

UPS is the largest express carrier in the world, servicing more than 200 countries and territories around the world including every address in the United States. UPS engaged Accenture to build a world-class tax organization.

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UPS and Accenture discuss their collaboration on building a world-class tax organization.

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United Parcel Service (UPS) is the largest express carrier in the world. In 1999, it had annual revenue of $27.1 billion and carried over 3.25 billion packages using its ground fleet of 149,000 vehicles and air fleet of almost 600 aircraft (UPS-owned and chartered). UPS services more than 200 countries and territories around the world including every address in the United States. Worldwide, UPS has 358,000 employees, 320,000 of which are in the United States making it the fourth largest employer in the country.

UPS desires to have a world-class tax organization. They engaged Accenture to help them reach that goal. Accenture partnered with UPS to:

• Develop an operating strategy
• Define the data requirements
• Implement the quick wins
• Complete the functional, technical, process and human performance designs
• Implement the elements identified in the operating strategy

The Tax Department is now moving toward 'working smarter', with staff focused on value added tasks such as tax planning and implementation of tax initiatives.