Service Management: South Africa

Aftersales parts and services offer the opportunity for competitive differentiation and profit enhancement, offering nearly double the profit potential of first-time product sales.

Accenture helps clients improve the performance of their aftermarket businesses. Our approach includes developing a set of integrated capabilities that reinforce total customer satisfaction and build ongoing customer loyalty.

The automotive and the industrial equipment industries in South Africa, facing competition in both local and international markets, can use service management excellence as a way to gain competitive advantage.

Find out more about how Accenture's global capability in service management.

Accenture has developed methodologies and software products to help transform service management capabilities, so enabling high performance.

We team with clients to implement new strategies, infrastructures and tools—combined with informed oversight—that enable them to create and deliver aftersales support more profitably than ever before.

Our expertise can help organisations position service management as a competitive differentiator and profit centre. Additionally, we provide the capabilities needed to improve service technician productivity, reduce inventory levels for parts and spares, increase asset utilisation and minimise service-response times.

Related Research & Insights:

Accenture can help you use predictive insight to improve performance of your service management function.

Service management can create loyal customers, ensuring a long-term source of revenue for both automotive manufacturers and their dealers.

Few communications and high-tech companies have optimised their warranty management processes, creating a real opportunity to differentiate through service management.

A service-based sales and operations planning model is feasible, and the benefits of labour optimisation, increased response times and asset utilisation are very real.

Accenture has developed a comprehensive and proven Service Management Solution Suite. The suite assists companies in developing the capabilities needed to drive service revenues and cut service costs across service management, sales and marketing, product design and management, service parts logistics, equipment and vehicle management, service fulfilment and reverse logistics.