Infrastructure Outsourcing: South Africa

Our professionals collaborate with forward-thinking South African organisations to create low-cost, high-value solutions for the entire enterprise. Accenture Infrastructure Outsourcing (IO) enables companies to transform business-critical applications and processes and achieve high performance.

Evolving network and security technologies and operating models such as utility computing are radically changing the infrastructure services market. This has triggered the rapid growth of remote infrastructure management—services delivered remotely from onshore, nearshore and offshore locations.

Accenture's approach to infrastructure outsourcing embraces this new direction. We offer a flexible set of services—from totally transforming your service delivery model to a surgical strike to address a specific cost or performance issue. Our goal: to enable your business to achieve high performance. You need the right infrastructure at the right cost to support the applications and business processes that will help you reach that goal.

Our infrastructure outsourcing services offer executives more control over their IT value chain, performance and investment focus.

We can help you:

• Increase IT flexibility, scalability, predictability and security without losing command of your total IT performance.
• Achieve up to 35 percent of cost savings.

For South African companies competing for their home markets and assessing international opportunities, Accenture offers the best of both worlds: a strong local partner who understands this market—plus access to global best practices and Accenture's formidable intellectual capital around the globe.

We blend on-site and remote management to optimise, manage and evolve infrastructure technology. We can support a single application or an entire IT organisation on-site, from across the country or across the globe.

Accenture knows how to manage complex deals. We know how to handle transitions and transformations. We integrate services so they provide the highest value and directly correlate them to business benefits.

These are the building blocks of our outstanding Infrastructure Outsourcing:

• Service Transition and Transformation—A change programme to fundamentally alter your infrastructure's performance and cost profile. Includes developing centralised delivery models, server/storage consolidation, network convergence/rationalization or transitioning to Accenture's managed services offerings.
  
  
• Integrated Service Delivery—Starting with predefined managed services as building blocks, we tailor services based on client needs. Each managed service is valuable as a standalone service or, when bundled, can deliver even more value and higher performance.
  
  
• Service Management and Reporting—We provide all the processes and information you need to effectively manage demand. We also give you insight into the performance of the infrastructure management function.
  
  
• Technology Spend Management—The programme management, supplier management and commercial operations required to reduce your overall IT non-payroll costs. Includes services, hardware and software spend.

Download our brochure on Enabling High Performance through Infrastructure Outsourcing. [PDF, 475K]
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• Service Desk—Technical help desk and online portal services to resolve front line issues.
  
  
• Data Centre Services—Hosting to support development and production environments, storage services, database management and messaging services.
  
  
• End User Services—Lifecycle management for desktops, field devices and mobility devices, file and print services, and asset management.
  
  
• Communications Services—Network and voice management, optimisation and converged services.
  
  
• Security—Identity management, intrusion and firewall protection, end device and messaging security, and policy and awareness.