Business Process Outsourcing Services: South Africa

Business process outsourcing (BPO) is quickly emerging as a key to becoming a high-performing organisation. Accenture pioneered the BPO market 14 years ago and is intent on continuing to lead the BPO market evolution.

If you're thinking about a BPO solution, chances are you have one or more of the following needs:

• You want to improve performance while increasing profitability.
• You're looking to transform the way your business works.
• You want to achieve rapid, sustainable improvements in enterprise-level performance.
• You're seeking to drive costs down while increasing scale and efficiencies.

Our BPO services will help you focus on your distinctive capabilities, giving you access to best-in-class skills to:

• Reduce your operating costs.
• And improve your business results.

We provide our clients the full array of business process services underpinned by operational excellence and cost effectiveness.

BPO with Accenture helps organisations become high-performance businesses and governments. These organisations consistently exceed their peers by quantifiable standards and through economic cycles as well as new generations of leadership.

Our BPO units provide function-specific and/or industry-specific services to multiple clients through standard operating models. Our approach ensures a smooth start-up and a quick return on your investment—from planning to mobilisation to operational excellence.

Why should you choose us for your BPO needs?

• We focus on delivering business value by lowering costs, augmenting staff or providing high-end work.
  
  
• We offer end-to-end service from the right professionals with the right skills for each task. They work as a team using proven, patented Accenture methods.
  
  
• Our industry acumen, working capabilities, alliances, global resources and technology allow us to deliver competitively priced, high-quality services. The result: tangible improvements in business performance.
  
  
• We work seamlessly with our clients, regardless of location. We have distilled our collective experience into a set of methods, tools and architectures. This has created common parameters allowing our global teams to deliver consistent, high-quality solutions.

Each of our BPO units provides a standardised, best-in-class service leveraging proven methodologies and toolsets with high value-added processes tailored to the specific needs of the client. Each is backed by Accenture's global capabilities and industry expertise, and leverages the Accenture global delivery centre network.

Click on the links below to learn more about our specific BPO Services.

Cross-Industry Business Process Outsourcing Services

Bundled BPO
Increasingly clients are seeking "bundled BPO" services where we provide multiple BPO services on a shared services basis.

Customer Contact
Accenture helps lower operating costs and capital expenditure while enhancing the customer experience.

Finance & Accounting BPO
Accenture helps clients redefine their finance operations allowing them to sharpen their focus on their core business.

HR BPO
Accenture transforms people management, reduces costs and improves capabilities at scale and at speed.

Learning BPO
Accenture taps the talents and value that your workforce, your channel partners and your customers have to offer.

Middle Market BPO
Accenture provides standardized BPO solutions for mid-market clients.

Procurement BPO
Accenture increases spend savings, reduces risk and improves performance and innovation.

Industry-Specific Business Process Outsourcing Services

Navitaire (Airline)
Using innovative, low-cost, flexible technology, Navitaire helps airlines heighten their performance and reclaim the relationship with their customers.

Insurance BPO
Choosing Accenture as your outsourcing partner is a step toward becoming a high-performance company.

We provide client-specific BPO services to address client's performance or capability needs via innovation in process and delivery including supply chain, warranty management and clinical data management.