Services for the Retail Industry: South Africa

With 44 percent of retail industry value based on investor expectations of future growth, retailers have to provide a convincing growth agenda for investors. And yet they face a more demanding, competitive environment. Accenture works with retailers to help them achieve high performance in these challenging times.

To overcome the challenges they face, retailers are realigning their business models around the customer. Accenture research shows that high performance in retail entails putting the customer at the centre of the business, articulating strategic intent based on analysis of customer needs and then building the key operational capabilities in alignment with the strategy. However, in a saturated market, consumers have become more demanding. Consumers also no longer fall into neat segments: today's hybrid consumers display different types of behaviour depending on the type of goods being sourced.

Accenture has the capabilities to help retailers become customer-centric in a phased approach. Our experience in working with some of the world's leading retailers helps to minimise the costs—and risks—of doing so.

Learn about our global expertise in the Retail Industry

Accenture has the experience, insight and acumen to help retailers become customer-centric as part of a drive to achieve high performance. For companies wishing to transform, structuring themselves around the customer, Accenture has a unique mix of capabilities that make us the perfect partner:

• Deep industry insight and experience: We have been helping retailers around the world understand how to realign around their customers for a number of years. Our customer relationship methodologies ensure a customer-centric transformation will be systematic and follow proven practice for reduced risk.
  
  
• Business acumen: As the world's largest management consultancy, with a vast pool of business talent, nobody else can better help retailers turn customer insight into business advantage. We can also help retailers measure the results of their actions, instilling a culture of continuous improvement.
  
  
• Technological excellence: Creating a customer-centric organisation effectively means developing the ability to harvest and then analyse customer data. It also means being able to deliver appropriately on that analysis. Both these elements require a flexible, adaptive information technology architecture and infrastructure. From innovation to what works, nobody understands how to use technology to increase business advantage better than Accenture—and we have the global capability to manage technology cost-effectively at higher service levels.

Accenture is committed to partnering with you in your journey toward high performance, helping your company achieve its strategic goals in the most effective manner possible.

Client Successes:

Discover how Accenture helped Woolworths to develop a highly integrated Food Supply Chain Programme that re-engineered the supply chain to improve stock availability and decrease waste.

Find out how Accenture helped Edcon improve its decision-making process by reforming its complex and inaccessible data warehouse.