Our Financial Services group focuses on the opportunities created by our clients' needs to adapt to changing market conditions, including increased cost pressures, industry consolidation, regulatory changes, the creation of common industry standards and protocols, and the move to a more seamless and interconnected industry model. We help clients meet these challenges through a variety of services and solutions, including outsourcing strategies to increase cost efficiency and transform businesses as well as customer relationship management initiatives that let them acquire new customers, retain profitable customers and improve their cross-selling capabilities. Client Successes: Accenture worked with Standard Bank, one of South Africa's largest financial services institutions, to create a new human resources environment using SAP HR. While four banks were being amalgamated to form ABSA in 1991, the bank's lagging performance contributed to a loss of market share. ABSA teamed with Accenture to set new standards for customer service and less expensive borrowing. Accenture was already helping the JSE Securities Exchange when it was asked to do a feasibility study and identify strategic projects to implement JSE's vision. This led to business process outsourcing as a solution. Accenture was chosen to implement a client data warehouse for Sanlam to boost its customer relationship management. Discover how Accenture partnered with Standard Bank to formulate a strategy for the development of the marketplace through IT strategy and transformation. View more Accenture Global Financial Services To learn about more Accenture Services, sign up for My Outlook, your single e-mail source for all of Accenture's latest ideas and innovation, personalized specifically to your business interests and the industry issues you face. Back to Services: South Africa home page Return to Overview |