AMSTERDAM, Sept. 4, 2007 – Dutch telecom provider KPN has selected Accenture (NYSE: ACN) as its lead systems integrator to transform its customer relationship management (CRM) capabilities across its businesses in the Netherlands. The goal of the project is to help KPN transform itself into a truly customer-centric organization, revolutionizing the way it conducts business in all of its interactions with customers, businesses, channels and partners. Accenture will work with KPN to design and implement a new CRM suite that will enable KPN to gain a 360-degree view of its customers across all of its products and channels. This will enable KPN to deliver to customers the products and services they want, as part of its overall business strategy to increase revenues. Accenture will help KPN shape and implement the transformational CRM program leveraging Oracle's Siebel CRM software applications. "This innovative CRM solution will represent a significant departure from our current IT architecture, with Accenture playing a critical role in defining and delivering our new architecture," said Jan Muchez, KPN's chief information officer. "Accenture's position as a leading CRM solution provider, coupled with its vast experience in the telecommunications industry and its knowledge of our business, made them the obvious choice for this business-critical initiative. We are excited to have them help us navigate through this ambitious transformation and deliver business results." "Having successfully delivered solutions for KPN's Consumer segment over the past three years, we see this expansion of our business partnership at KPN as an opportunity to further help them become a high-performance business and enhance the services and solutions they provide to their own customers," said Giulio Goletto, a senior executive in Accenture's Communications & High Tech operating group. Naar de top |