The Business Challenge The Ministry of Consumer and Business Services (MCBS) is responsible for providing and administering a wide range of services within the Ontario government. Among the Ministry of Consumer and Business Services' scope of operations are consumer protection and public safety, gaming and alcohol control, real property registration and statistics related to births, deaths and marriages. In the past year, MCBS took on responsibility for providing seamless, speedy access to government information and services electronically and over the counter for the Ontario government. The Ministry needed to review and assess their eGovernment strategy with regard to their existing government structure, organization, capabilities and services for their future plans. They were looking for recommendations that would guide them to become the world leader in eGovernment by 2004. How Accenture Helped The Ministry of Consumer and Business Services asked Accenture to assess current operational, strategic and technology plans as well as the government organizational structure to determine if they were consistent with their Electronic Service Delivery objectives. As part of the assessment, Accenture updated the Canadian Benchmark Study -- a comparison of the electronic services of governments across Canada, took an inventory of all existing online services within the Ontario Government and made numerous observations on how the Ontario Government website could be better structured and made more customer-accessible and customer-friendly. High Performance Delivered Working with the Ministry of Consumer and Business Services, Accenture was able to complete this phase of the engagement on-time and on-budget, while exceeding the original expectations of the Ministry of Consumer and Business Services. Accenture used the results of the assessment to identify areas where the Ministry of Consumer and Business Services' plans needed to be strengthened and made suggestions to improve these areas. Conducting a well-structured and thorough assessment of an organization's current capabilities was a powerful tool in determining what operational and strategic changes were required to achieve their goals. Few governments and other public service organizations have been able to fully maximize the benefits that are available through the adaptation of an online government (eGovernment) strategy. With Accenture and the Ministry of Consumer and Business Services working together, we were able to create and implement eGovernment services that serve the public in a more efficient and effective manner. Accenture continues to work with the Ministry of Consumer and Business Services in the advancement and implementation of their revised eGovernment strategy. To Top |