  Newsflash: Accenture client Telstra wins Learning Leaders Award for Organizational Management Excellence from Bersin & Associates. Read the announcement.
Read below to see how Accenture has delivered measurable business benefits to our clients, such as a 4 percent increase in sales and a 33 percent improvement in time-to-proficiency. Outsourcing the learning function to drive growth and high performance
Outsourcing is a proven tool to help companies navigate challenging economic times. While outsourcing can help companies with cost cutting and immediate savings, it can do much more—outsourcing can drive measurable performance improvements in nearly every aspect of the business. Learning BPO in particular, plays a critical role in helping companies to drive sustainable growth by increasing workforce skills and productivity. Accenture research shows that high-performance businesses exhibit leading-edge capabilities in the management and development of human capital, and that by using outsourcing to improve the learning and HR functions, companies can boost the performance and business contribution of their overall workforce. This emphasis on workforce skills and talent development is a critical strategy that is positioning leading organizations for the future, helping them emerge from the economic downturn in a stronger competitive position. Measurable benefits from learning outsourcing
Learning BPO goes far beyond cost reduction. The real value is found in leveraging learning to impact business growth through better workforce effectiveness. What if you reduced the time required for critical workforces (such as sales or customer service) to reach competent levels of performance? Or if you could reduce new-hire training from six weeks to two weeks while delivering employees to the business with the full range of skills needed to perform? What if you could sell a new product or service within hours or minutes of its release? These are the outcomes that advanced learning BPO solutions deliver today. Learning BPO services from Accenture have delivered measurable improvements in business performance for our clients, including: - Increased revenues—For a North American bank, a “sales accelerator” course increased sales and incremental revenue in bank branches by 4 percent.
- Enhanced growth—For a major UK telecommunications operator, sales conversions increased by 102 percent as the result of an innovative learning solution.
- Higher productivity—For a major US financial services institution, time to proficiency for new hires was reduced by 33 percent while classroom time was reduced by 13 percent.
- Lower costs—A large communications company delivers 8 percent more training per employee with a 16 percent overall reduction in learning investment.
Accenture offers an integrated, end-to-end service that provides proven assets and resources across the full range of learning activities, including planning and alignment, content design and development, learning delivery, and administration and support. Accenture's scalable and cost-effective learning solutions can deliver measurable impact for our clients, including supporting business transformation and revenue growth and driving efficiencies; developing deep and specialized skills in key workforces; and creating a differentiated talent capability across the organization. “The decision to establish a relationship with Accenture and to create the Telstra Learning Academy have had tremendous positive impact on Telstra’s business. Learning Outsourcing Solves Critical Talent Challenges and Delivers Strategic Flexibility: Telstra Transforms Its Learning Function and Its Business in Record Time”.
—David Mallon, principal analyst, Bersin & Associates, December 2008 Download our brochure
To learn more about our capabilities, download our brochure Accenture Learning BPO Services [PDF, 615KB]. PDF Help View our video
Watch our video: Driving High Performance Through Learning BPO, to learn more about Accenture Learning BPO services. To learn about more Accenture Services, sign up for My Outlook, your single e-mail source for all of Accenture's latest ideas and innovation, personalized specifically to your business interests and the industry issues you face. Back to the Learning BPO home page. Back to the Business Process Outsourcing (BPO) home page. Next: Why Accenture |