Accenture Learning BPO: Overview

Newsflash: Accenture is named in Training Industry, Inc.’s fifth annual "Top 20 Companies in the Training Outsourcing Industry."
Read the announcement.

Outsourcing the learning function to create a talent-powered organization
In today’s talent-powered world, organizations are looking for ways to achieve high performance by attracting, developing and retaining the best people, and directing their performance toward the effective execution of business strategy.

The enterprise learning function plays a key role in talent development, yet many internal training organizations are struggling with:

• Scale and capacity
• Technology and business change
• Measurement of the business impact of learning

By outsourcing the enterprise learning function, companies can "differentiate on talent"—creating a learning organization that is cost-effective, globally scalable and rigorously measured on how it improves the performance of critical workforces and drives high performance for the entire enterprise.

End-to-end learning outsourcing services from Accenture
Accenture Learning BPO Services is an integrated, end-to-end service offering that provides distinctive assets and resources across the full range of learning outsourcing activities:

• Planning and alignment
• Content design and development
• Learning delivery
• Administration and support

Accenture's scalable, proven and cost-effective learning solutions keep talent investments aligned with business strategy, helping to produce measurable improvements in business performance.

The resources to deliver, the capabilities to drive high performance
Accenture Learning BPO Services offers distinctive advantages to clients:

• Delivery experience. Development and delivery of innovative, cost-effective learning services are supported by the Accenture Global Delivery Network—including our global content development centers—providing the depth and breadth of resources needed to rapidly source, develop and deliver content on a global scale.
  
  
• Alignment with business results. We maintain continuous alignment of enterprise learning investments with business needs through "Business Interlock"—a proprietary process and system of governance that aligns an organization’s learning strategy and delivery with business objectives, and then measures business impact.
  
  
• Extensive capabilities. By tapping into Accenture's deep learning capabilities on an outsourced basis, organizations can drive better performance in their learning function, while enabling their executive teams to focus more effectively on their organization's core competencies and key strategies.

Measurable benefits from learning outsourcing
Accenture delivers measurable improvements in business performance for clients through learning BPO. In addition to operational metrics, we track business benefits that include:

• Increased revenues
• Higher productivity
• Enhanced growth
• Lower costs

Download our brochure
To learn more about our capabilities, download our brochure Accenture Learning BPO Services [PDF, 619KB]. PDF Help

To learn about more Accenture Services, sign up for My Outlook, your single e-mail source for all of Accenture's latest ideas and innovation, personalized specifically to your business interests and the industry issues you face.

Back to the Learning BPO home page.

Back to the Business Process Outsourcing home page.

Accenture is recognized as a leader in enterprise learning BPO for our innovative, comprehensive, end-to-end learning services. Accenture offers:

A proven track record of successful learning BPO delivery

• Global HR and learning outsourcing services across nearly 60 clients.
• Demonstrated results for clients across multiple industries, measured in both operational efficiencies and business impact.
• HR and learning outsourcing services delivered to nearly 1,700,000 people in approximately 100 countries.

Deeply skilled and experienced professionals

• More than 8,000 learning, HR and talent management professionals offering extensive and proven skills in consulting, technology and outsourcing globally.
• A powerful combination of an experienced learning outsourcing team, complemented by consulting professionals from Accenture's Talent & Organization Performance service line.
• A network of experienced instructors and access to thousands of additional instructors through our global education service providers.
• A culture that is results-driven, flexible and responsive to clients' needs.

Global scale and reach

• Six global content development centers.
• Five learning call centers offering 24/7 support.
• A global Learning Management System solution deployed to clients in nine languages.
• More than 20,000 courses.

Commitment to operational excellence

• The Accenture Global Delivery Network enables industrial-strength solutions that leverage common assets, tools and people, resulting in greater cost savings and efficiencies, optimized labor rates, lower risks and proven knowledge transfer and transition.
• Our delivery network provides the depth and breadth of resources needed to rapidly source, develop and deliver content on a global scale.
• Our global network of Content Development Centers of Excellence leverages processes and leading technologies to produce a full spectrum of high-quality learning content.
• Accenture helps clients achieve optimum pricing, quality and service from select third-party content providers.

Innovation and market leadership

• More than 70 patents for innovative learning solutions such as performance simulation and virtual coaching.
• Named five consecutive years to “Top 20 Companies in the Training Outsourcing Industry” by TrainingOutsourcing.com.
• Award-winning learning solutions recognized by the International Association of Outsourcing Providers, Chief Learning Officer magazine, Bersin & Associates and the Outsourcing Center.

End-to-end learning BPO services from Accenture include the following integrated components:

• Planning and alignment services
• Content design and development services
• Learning delivery services
• Administration and support services