The Client
Canada Post Corporation is a
Crown Corporation that annually delivers 9 billion pieces of mail to 30 million
Canadians and more than 900,000 businesses and public institutions.
In 1999/2000 Canada Post reported a consolidated net income of $75
million on revenues of $5.6 billion.
The Business Challenge
In 1990, Accenture
was asked by Canada Post to take over the implementation of a new operation
system. The success of this project led to Accenture getting a contract to
support and maintain this system as well as additional BPM support contracts.
Originally as part of a three-year contract Accenture was engaged in a
series of individual support contracts that involved service enhancements,
development and program management. However, as part of Canada Post's drive to
become even more efficient Accenture was engaged in the business critical areas
of application management, development and support, and support of new systems
such as PeopleSoft HR and SAP Retail.
The Solution
This engagement has been
made up of numerous individual contracts ranging from 10 days to three years in
duration. These are initiated under an overriding systems integrator agreement
with Canada Post.
The services that were (and continue to be) supplied to Canada Post
include:
- The implementation and operation of custom and packaged
software systems.
- Application development, management and technical support.
The Results
- The selection of an integrated solution with which Accenture
has particular experience and expertise.
- This has led to reduced total implementation time and
therefore, the realization of early benefits.
- The fact that Accenture is designing, building and running
the solution, guarantees a seamless transition between each phase of the
implementation and full deployment of a system that will operate at the heart
of the Canada Post Corporation's business.
- Canada Post made immediate and substantial cost savings when
it was able to significantly reduce its IT staff from 1000 employees and
contractors.
- Accenture has won 7 Supplier Awards from Canada Post.
Value Summary
This is an example of
Accenture Design, Build and Run, legacy system support. This is a large
government organization that has a long-standing relationship with Accenture.
Canada Post Corporation may be referenced and contact with Canada Post can be
arranged upon request.
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