Canada Post Corporation: Application Management

Canada Post Corporation is a Crown Corporation that annually delivers 9 billion pieces of mail to 30 million Canadians and more than 900,000 businesses and public institutions.

In 1999/2000 Canada Post reported a consolidated net income of $75 million on revenues of $5.6 billion.

In 1990, Accenture was asked by Canada Post to take over the implementation of a new operation system. The success of this project led to Accenture getting a contract to support and maintain this system as well as additional BPM support contracts.

Originally as part of a three-year contract Accenture was engaged in a series of individual support contracts that involved service enhancements, development and program management. However, as part of Canada Post's drive to become even more efficient Accenture was engaged in the business critical areas of application management, development and support, and support of new systems such as PeopleSoft HR and SAP Retail.

This engagement has been made up of numerous individual contracts ranging from 10 days to three years in duration. These are initiated under an overriding systems integrator agreement with Canada Post.

The services that were (and continue to be) supplied to Canada Post include:

• The implementation and operation of custom and packaged software systems.
  
  
• Application development, management and technical support.

The Results

• The selection of an integrated solution with which Accenture has particular experience and expertise.
  
  
• This has led to reduced total implementation time and therefore, the realization of early benefits.
  
  
• The fact that Accenture is designing, building and running the solution, guarantees a seamless transition between each phase of the implementation and full deployment of a system that will operate at the heart of the Canada Post Corporation's business.
  
  
• Canada Post made immediate and substantial cost savings when it was able to significantly reduce its IT staff from 1000 employees and contractors.
  
  
• Accenture has won 7 Supplier Awards from Canada Post.

This is an example of Accenture Design, Build and Run, legacy system support. This is a large government organization that has a long-standing relationship with Accenture. Canada Post Corporation may be referenced and contact with Canada Post can be arranged upon request.