Services for Public Service: Canada

Helping Canadian federal and provincial governments innovate, deliver better services and achieve high performance.

The government landscape is changing. Innovations in technology solutions and rising citizen expectations are influencing governments to re-approach the way they deliver services. Governments must now operate as a business, where flexibility and a strong customer focus is key. In Canada, our skilled professionals are working with public sector institutions to help them perform at a higher level.

Using our knowledge of Canadian industries and business processes, and our service solution expertise and insights on new and emerging technologies, business models and products, we can mobilize the right people, skills and technologies to deliver results.

We have the skills and expertise to help federal and provincial governments meet ongoing challenges on the road to high performance.

Accenture uses its deep knowledge of systems integration and insight on new and emerging technologies to manage full-scale business transformation programs. Many of our projects use technology as an enabler to help our government clients re-engineer their processes to improve efficiency, cut costs and improve services to citizens. However, our solutions go beyond being just technology implementations; we also help evaluate change processes to ensure that people in government agencies develop their skills and careers.

We have successfully delivered, and have been recognized for, a number of business transformation projects in Canada. In November, 2003, Accenture was recognized by the Canadian Council for Private-Public Partnerships with the prestigious Gold Award for Service Delivery for the Ontario Ministry of Community and Social Services (MCSS) Business Transformation Project. Read more about the project and the award here.

• Accenture eGovernment Accelerator
• Experience & Knowledge Capital
• Project Management
• Technology Solutions
• Accenture Public Sector Value Model

Accenture eGovernment Accelerator

We offer government agencies the tools and services needed to start small, scale fast, and deliver on the vision and benefits of online government. An attractive capability is an infrastructure that will quickly deploy automated forms, saving design and development time, as well as data processing and administrative costs. The solution includes a flexible, extensible architecture that can be customized to meet unique client needs.

Experience and Knowledge Capital

We draw from our extensive experience and knowledge capital to assist our clients in evaluating their goals, processes, and people skills to ensure the best results for the communities they serve.

Project Management

We bring a disciplined and comprehensive project management methodology based on Accenture's Business Integration Methodology© (BIM) and its automated Business Integration Toolset™-a method that has been perfected over billions of project hours (Accenture averages more than 70,000,000 project hours per year).

Technology Solutions

The Government Operating Group also offers the following:

• Web-enabling forms and end-to-end transactions with authentication and digital signatures;
• Building government-to-citizen and government-to-business portal applications;
• Integrating existing or new portals and online functionality with host systems, legacy systems, and open standards such as XML;
• Modifying and extending business process flows with workflow processing;
• Supporting solutions that demand high reliability and scalability;
• Enabling quick start up of Microsoft-based eCommerce projects.

Accenture Public Sector Value Model

The Accenture Public Sector Value Model represents one of the main concerns of Canadians towards their governments—to measure performance from the citizen’s point of view. The model is unique in its approach to program performance measurement. Until now, no equivalent measure has existed in the public sector. Read more...