Infrastructure Outsourcing Services Overview

Accenture's approach to infrastructure outsourcing enables companies to achieve high performance, including cutting costs and sustaining profitability during these economic times.

We offer a flexible set of services—from complete transformation of your service delivery model to simply addressing a specific cost or performance issue. We can help improve IT spend management or fully streamline your IT operations to prepare for mergers, acquisitions and expansion. To enable your business to achieve high performance, you need the right infrastructure at the right cost to support your current and future business needs.

Accenture is a leading global infrastructure outsourcing service provider. We have more than 13,000 people worldwide serving more than 240 clients. Drawing upon unbiased technology solutions, our infrastructure outsourcing services offer executives greater control over their costs, IT value chains, performance and investment focus.

We enable companies to transform business-critical applications and processes and to:

• Transform IT through our processes, people and tools to become a flexible and responsive enabler of business needs.
  
  
• Achieve rapid cost savings, enabling clients to reinvest in higher-value projects.
  
  
• Improve IT operational efficiency while reducing all costs related to IT management.
  
  
• Reduce the cost of acquiring IT goods, services and non-personnel related IT expenses.
  
  
• Rapidly implement high-value, next-generation technologies.
  
  
• Drive continuous improvement through data captured from a breadth of client sites and delivery centers.
  
  
• Manage compliance, increase IT and business process auditability and managed risk.

When you couple our Infrastructure Outsourcing with our Application Outsourcing and Business Process Outsourcing (BPO) services, you can get even greater results:

• Greater standardization and synergies can be achieved, leading to reduced outsourcing management costs and redundancies.
  
  
• Reduce complexity and risk.
  
  
• Reduce total cost of ownership across IT.
  
  
• Improve flexibility and scalability to provide for future needs.
  
  
• Provide greater visibility into the application portfolio and the supporting IT infrastructure.

Download our brochure
To learn more about our capabilities, download our brochure Achieving High Performance with Infrastructure Outsourcing. [PDF, 1.1MB]
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Effective management of infrastructure is measured by its contribution to an organization's overall business success. From strategy and design to ongoing operations, Accenture helps clients drive high performance by creating a measurably more cost effective, secure and responsive infrastructure that scales and adapts to business needs. We do this by combining our transformational vision for technology with operational expertise and implementing service management and governance to achieve strategic alignment.

Below are some of the reasons why our clients choose Accenture:

• Global reach and scale
  We have more than 17 years of operational experience in infrastructure outsourcing, with 13,000 professionals performing infrastructure-related work. We have more than 240 infrastructure outsourcing clients in 49 countries. We have strategic locations in Europe, North and South America and Asia Pacific, offering 24/7 coverage worldwide.
  
  
• Heritage of helping companies tackle business challenges
  Through our research of top performing companies, we have learned that focus must be placed on managing, delivering, monitoring and measuring IT to ensure it is effectively enabling the business. This is the basis from how we approach our client relationships.
  
  
• Deep industry experience and expertise
  Our deep industry knowledge enables us to apply vertical-specific factors for business success into our IO solutions to help clients manage their day-to-day businesses.
  
  
• Operational excellence
  Accenture is known for its relentless focus on continuous improvement, exceeding industry standards, and leverage of business analytics to drive out savings. It’s in our DNA.
  
  
• Technology independence
  Since we are technology-agnostic, we provide clients with unbiased technology advice. In addition, we have long-term partnerships with strategic alliances in the technology sector so we have intimate knowledge of various types of technology and are privy to innovations.
  
  
• Flexibility
  We work with clients in a manner that fits their organizational culture and can move at a pace that is comfortable for their organization. We offer a spectrum of solutions for clients that help to meet their current and future business needs; structure deals that align our interests with our clients’ interests; and we do what is best for our clients in delivering services.
  
  
• Border-less company
  We seamlessly interface between countries and cultures and multiple languages and service clients with competence, confidence and ease.
  
  
• Service integrator capability
  Many clients employ multisourcing, yet it comes with the price of added complexity, increased costs and diluting the focus of critical in-house staff and management. We are especially skilled at managing a client’s needs across multiple service providers through our service management and integration services.

Accenture provides ongoing management of an organization’s IT infrastructure to help clients achieve a measurably more cost effective, secure and responsive infrastructure that scales and adapts to business needs.

Accenture provides the services either as discrete skills (i.e. capacity services) or fully-managed services in which we leverage Accenture delivery centers, assets, processes and methodologies to take full responsibility to manage the end-to-end function of one or more of our six Infrastructure Outsourcing (IO) services. All IO services can be bundled with AO and/or BPO to deliver better results for our clients.

• Service Desk
• Workplace Services
• Data Center Services
• Network Services
• Security Services
• IT Spend Management

Enabling Capabilities

• Service Transition. Accenture uses a highly structured approach for making a seamless and orderly transition of people, processes and technology from the client organization to our company.
  
  
• Service Management & Governance. Accenture establishes an effective governance structure with executive steering, management and service delivery committees to provide oversight, direction and policy for the infrastructure outsourcing services. We form a program management office to provide centralized planning and control over day-to-day operations. We implement our business service management process to continually align infrastructure investments and operations with the business and end-user requirements. We have a performance management system that reports on business alignment, infrastructure, operations, client service, and cost reduction. We team with our Infrastructure Consulting service line to deliver high-performance IT transformation.
  
  
• Service Integration. All of our people in the delivery centers at client sites use the same best practices, methodologies, and technologies to deliver uniformly high-quality infrastructure services to clients anywhere in the world. In addition, we have integration points with key supplier organizations to ensure seamless delivery of services.
  
  
• Service Transformation. Accenture collaborates with clients to transform their infrastructures from yesterday's high maintenance legacy systems into more flexible, scalable, secure and responsive systems to meet tomorrow's competitive business challenges and achieve high performance.