Here are some of our clients: Alcatel: A new Customer Service Model to meet more effectively the needs of demanding clients
Industry: electronics and high tech British Gas: A consumer-friendly website that provides comprehensive home-management services
Industry: utilities Cooper Industries: Getting connected
Industry: Industrial equipment DaimlerChrysler: Improve the vehicle service experience for customers, and the profitability of each transaction
Industry: automotive Kone Corporation: Aiming high
Industry: Industrial equipment Le Méridien: The way to enhance relations between customers and sales forces
Industry: travel and transportation Marks & Spencer: Transforming operations at the Head Office Customer Services calling center
Industry: retail Peugeot: Websites forge the client approach. Dealers finalize the selling
Industry: automotive SNCF: Upgrading technology to expand its role in Europe’s transportation and travel market
Industry: travel and transportation Sony: Playstation.com, 1st European online sales canal
Industry: media and entertainment Touring Assurances: Develop a world-class CRM environment
Industry: insurance United States—City of New York: A single call to reach services that once took 14 pages of telephone numbers!
Industry: government Vanderbilt University Medical Center: Creation of a specific information architecture
Industry: health and life sciences Virgin Mobiel USA: Increasing customer loyalty with advanced self-service capabilities
Industry: communications Wyeth: Cultivate an organizational culture within its research and development (R&D) function
Industry: health and life sciences |