On the Web
www.kone.be Project
Providing an innovative service offerings Subject
Customer Relationship Management – IT Strategy Download:
The case study [PDF, 78K]
PDF Help Aiming high Finland-based KONE Corporation specializes in transporting people and goods. It is the world’s fourth-largest elevator and escalator maker and one of the biggest players in the expanding global market for automatic-door services. The company has been in the forefront of the movement to outsource noncore business competencies among industrial equipment providers, but it is as a provider of innovative service offerings that KONE really stands out. … [Publication date: 2nd quarter 2006] |