Enterprise systems, the packaged software applications that manage core transaction processes such as enterprise resource planning or customer relationship management represent a significant component of the IT investment of large organisations. Benchmark research by Accenture conducted with over 370 enterprises around the world, including Australia, has shown that these enterprise systems are delivering return on investment (ROI) by helping organisations achieve high performance. While most organisations received benefits, Accenture's study discovered that top performers (those that scored highest on three measures of financial performance—profit, shareholder return and revenue growth—relative to their industry) harvested considerably greater business value than low performers. We found that top performers took a distinctly different approach to implementing and leveraging their enterprise systems. For example, the research indicates that top performers are more likely to be using their systems to improve financial management, cut costs and increase revenue. When implemented and managed properly, enterprise systems are also making major contributions to an organisation's ability to develop and hone distinctive capabilities—a key component of high performance. Read the full research report. [PDF, 4.3MB]
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